Doubletree Grand Key Resort - Key West

Pet friendly. :)

They charged my card three times incorrectly causing me to overdraft my account. :( HOWEVER, the girl at the front desk was extremely apologetic, and fixed the problem immediately when I made her aware of it.

I enjoyed the friendliness of the staff, especially those who transported us to and from downtown and the airport. I also quite liked the comfort of the room (the bed was very comfy!) and the fresh cookies and hot drinks available upon return from downtown every afternoon.

I was there over New Years, and I felt like the hotel could have a done a slightly better job facilitating transportation to and from the downtown area on New Year's Eve. I wasn't nearly as irate as one of the guests was, but I do think that having more regular shuttle service that evening (i.e., every 20-30 min between 8pm and 2am) would have made things go much more smoothly.

I felt comfortable and will come back again. Internet was very slow, and because of that I could not finish my work on timely maner.

Slow internet.

It was great. We chose the hotel because of the service from the airport since we flew in with our own plane. The bed was Heaven.

Staff and Manager tried to help after it appeared a problem with the Booked.net. After resolving the problem (drove to the Bank to prove that my cc was in good stand and also payed Cash in front) I got my room and the nice service of Double tree hotel. I would go there anytime again.

Nothing negative about the Hotel, it was how the manager told me an error from Booked.net, which send a message to the hotel that my Credit Card wasn't good. I went to the bank and showed my good standing. Booked.net didn't sent me messages or called me, simply nothing. After arriving at the hotel, the manager told me my booking was canceled. That absolutely unacceptable to run a internet business like that. Nobody informed me in any way (even I filled out all the information (e-mail, phone number etc). Now I have to watch that Booked.net doesn't booked twice the price of the room.

I loved that people could have their pets with them - we met some delightful dogs! The shuttle to town was terrific - no worrying about driving or parking.

There should be a very late-night shuttle (2 or 3 am) - I heard several guests state that they couldn't stay in town as late as they wanted to. Other that that (very minor) suggestion, everything was great!

Convenient location close to Key West and to the airport. Shuttle bus available to the city

Not directly on the beach

Lovely hotel with good facilities. The staff were excellent, courteous and very helpful - nothing too much trouble for them. The room was clean and comfortable with large bathroom and separate washroom with fridge and coffee making machine. It also had air con plus ceiling fans, adequate clothes hanging space and storage. I enjoyed my balcony room. Large pool and pool area, all well kept and clean plus plenty of poolside beds. Free use of internet room and gym. The hotel is located out of Key West town by the airport but there is not much aircraft noise. They run an hourly 'shuttle' bus service (free of charge to guests) to and from Key West town plus a pick up and drop off service from/to airport and from/to town for guests arriving and departing. I stayed there as a solo traveler and was made most welcome. The hotel is a 'winner' for me - would love a return visit (depending on the room charges!)

Need coffee available throughout day and another eating establishment on premise

Beds great and staff helpful and nice

Air conditioning in first room not working but changed quickly and all good. update some of your facility.

I was told tatthe price would be better, if reservation made throu hotel

the pool area was not as nice as before, needed more lounges

Bed was comfortable

No safe in room One was brought up for us,once we locked it we could not open it Maintenance had to open it for us air conditioner cover cam loose in the middle of the night and startled us both Could not get it back on place

Excellent Facilities and Bar area

Breakfast buffet is a little small and choice is pretty limited, menu is the same every day. A little variety would help

The shuttle to town. Complimentary cookie.

Bed was not comfortable. Guests were in and out of their rooms all night and not even thinking about trying to be quiet while other guests were TRYING to sleep. Lobby frequently ran out of cups for complimentary coffee and complimentary water for cups. Really DoubleTree?

Excellent place for relax

Sometime trash (like pizza box) in the hallway at night hours